Express-Railways

Services Provided by the Express

Fulfil with what is established in these regulations and as many other provisions as may be applicable to them.
Pack the packages according to the established requirements.
Observe the order with the express agencies and stations.
Pay the amount resulting from the application of the storage rate.
Not obstruct without justification any of the common areas for the use and service of the clients in the agencies and railway stations with express service.
Do not dispatch as express packages the following:
- Meat or other easily decomposed food products.
- Toxic, flammable, explosive, radioactive, corrosive and chemical substances.
- Objects that may damage or soil the express car and customers' belongings.

Any package that exceeds 20 kg and cannot be carried in the car.
Those purchases made on your way through our city whose dimensions are not accepted in the cars.
Live animals, only in wooden or iron cages.

To provide the service with the required quality, after payment of the price established in the official tariff in force.
Dispatch the packages that have the express classification.
Receive information on the working hours of the agencies, departure and arrival of trains, price of packages and luggage, limitations and interruptions in the movement of trains that may occur.
In special cases of transportation of corpses, travel on the train as a companion and occupy the seats reserved for these cases.
Present the corresponding claim and when it corresponds to receive compensation in case of breakage, loss or misplacement or deliveries outside the established period, as established by the current tariff.
Demand the best treatment and attention from railway employees.
Receive the packages at destination within the periods established in the current tariff, once they have been dispatched.

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