Procedures and Services

Useful information and access to online procedures

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  • Transport of parcels and household appliances.
  • Motorcycles with or without sidecar without fuel.
  • Bicycles.
  • Move house.
  • Live animals accompanied by their owner.
  • Corpses.
  • Pick-ups and home deliveries.
  • Merchandise insurance.
  • Repairs of merchandise.
  • Redispatch or change of destination.
  • Official documents in value envelopes.

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  • Fulfil with what is established in these regulations and as many other provisions as may be applicable to them.
  • Pack the packages according to the established requirements.
  • Observe the order with the express agencies and stations.
  • Pay the amount resulting from the application of the storage rate.
  • Not obstruct without justification any of the common areas for the use and service of the clients in the agencies and railway stations with express service.
  • Do not dispatch as express packages the following:
    • Meat or other easily decomposed food products.
    • Toxic, flammable, explosive, radioactive, corrosive and chemical substances.
    • Objects that may damage or soil the express car and customers' belongings.

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  • To provide the service with the required quality, after payment of the price established in the official tariff in force.
  • Dispatch the packages that have the express classification.
  • Receive information on the working hours of the agencies, departure and arrival of trains, price of packages and luggage, limitations and interruptions in the movement of trains that may occur.
  • In special cases of transportation of corpses, travel on the train as a companion and occupy the seats reserved for these cases.
  • Present the corresponding claim and when it corresponds to receive compensation in case of breakage, loss or misplacement or deliveries outside the established period, as established by the current tariff.
  • Demand the best treatment and attention from railway employees.
  • Receive the packages at destination within the periods established in the current tariff, once they have been dispatched.

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